FAQ

Got questions about our East Coast clothing line?

What is your Return Policy?


If you are unhappy with your item, you may return it for a full refund within 60 days of the shipping date. Customer covers the return shipping costs. Items must be unworn, and tags must be attached. Clearance and final sale items are not eligible for a return, refund or store credit.
If you discover a defect in your item, send us a photo along with your order number, and we will replace it at no cost within 30 days of the shipping date.




How much is shipping?


Order before noon and your item will ship out on the same day! (Excluding weekends)
FREE shipping on qualifying orders.
FREE curbside pickup in Mahone Bay and Halifax. Choose your location from the dropdown menu during checkout.
We offer flat rate shipping, and prices vary based on location—choose from our dropdown menu during checkout. We ship to the US as well.
We're being Canadian and apologizing in advance, ha. If shipping costs seem high, it's because shipping is expensive—despite what Amazon says. Canada Post charges us more for postage than our flat rate prices so we will still pay out of pocket to cover total shipping costs. We realize it's a cost of doing business and we'll happily do it again! We're constantly looking for ways to reduce shipping costs.




Where do your garments come from?


We work with Canadian distributors to purchase all of our blank clothing. Most of our products are manufactured in North America. Unfortunately, we have not found many Canadian manufacturers producing clothing at the same level of style and comfort that we want to offer. We have found one manufacturer in Quebec producing unique pieces. Because they experience lower sales volumes of their "fashion-forward" pieces, those are still manufactured in China. Yes, we have explored Stanfield's Ltd in Truro. While they are local, they do not produce the same items we're looking to carry.




Where is your clothing printed?


Everything we carry is printed by hand in our own print studio located in Martins Point, Nova Scotia. We use a traditional screen printing technique. In February 2020, we purchased the company printing our merchandise and moved their equipment to our own studio!




Where is your head office?


Our studio and warehouse are located in Martins Point, Nova Scotia. Everything is designed, printed, packaged and shipped from here :) If you don't know where that is, it's between Mahone Bay and Chester.




Do you offer wholesale?


Yes, we are looking for wholesale accounts. Please contact us to discuss arranging a sweet deal!




I saw something before but I don't see it now?


Because we are still small, we produce in small batches—particularly, when we are testing new products and designs. Some colours come and go, and some make a come back a few months down the road. New products don't always get added to the online store right away. So let us know if you can't find a particular item you saw in our fashion truck.




I have a group of friends and we want something unique just for us. Can you do that?


Yes we can! Just email us and we'll work out the details!




Do you do trunk shows and pop up shops?


Yes we do! Email us and if our schedule permits we'll make every effort to be at your event! As of Summer 2020, we will have a fully stocked mobile fashion truck that we can take just about anywhwere!




Do you ship to the United States?


Yes, we do! We offer 2 flat rate shipping options: Standard and Expedited. Please choose the US postage option from the shipping dropdown menu during checkout.




What is WRAP?


All of our current manufacturers are WRAP certified. WRAP (Worldwide Responsible Accredited Production) is a globally recognized, 3rd party certifying body. Their mission is to promote ethical, humane and lawful conditions and practices in all manufacturing facilities. Companies accepted into the WRAP organization go through an extensive application process in which manufacturing facilities, working environments, and workers' rights are inspected and approved by the WRAP association. WRAP certifications are awarded based on, internationally and nationally accepted humane workplace standards, local laws, and ethical manufacturing regulations. What Principles Does the WRAP Certification Include? • Human resources management • Health and safety standards • Environmental and eco-friendly practices • Legal compliance including import/export, customs compliance and security standards




Do you ship Internationally?


Yes, we do! We offer 2 flat rate shipping options: Standard and Expedited. Please choose the US postage option from the shipping dropdown menu during checkout.





Tea Towels

Checkout our line of maritime inspired tea towels over at The Far Far Away Shop!

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© 2021 by Nor°easter Apparel. Created with love from the East.

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